Delivery Information

Orders are despatched Monday to Friday, except public holidays.

Parcels are delivered Monday to Friday, except public holidays.

Express Delivery Services have a 3pm daily cut off time for same day despatch.

When your parcel is despatched we will send you an email confirmation along with your tracking information.

    North America

    Canada

    • C$17 per delivery
    • Royal Mail’s International Tracked Service - CanadaPost will deliver in Canada - Please note there is no local tracking in Canada
    • Allow 7 - 12 working days
    • Signature required upon receipt
    • Import duties and taxes are payable locally for orders over C$450 in value.

    United States of America

    • $12 per delivery for orders under $150
    • FREE Delivery on orders over $150
    • Royal Mail’s International Tracked Service - USPS will deliver in USA
    • Allow 7 - 12 working days
    • Signature required upon receipt
    • Import duties and taxes are payable locally for orders over $800 in value.

    UK Delivery

    Standard Delivery - Free on orders over £30

    • Parcels are sent using Royal Mail Tracked Service
    • Please allow 3 to 6 working days (Monday to Friday) for delivery
    • Signature may required upon receipt

    Express Delivery - £3.50 (Allow 2 working days)

    • Orders will be delivered by Royal Mail
    • Deliveries are made Monday to Saturday
    • Full tracking details will be sent on despatch
    • Orders must be placed before 3:00pm
    • Orders placed after 3:00pm will be sent the following working day
    • Orders placed at weekends or public holidays will be sent the next working day
    Express Delivery Option Expected Delivery
    Monday before 3pm
    Wednesday
    Tuesday before 3pm
    Thursday
    Wednesday before 3pm
    Friday
    Thursday before 3pm
    Saturday
    Friday before 3pm
    Monday
    Friday after 3:00pm, Saturday and Sunday     
    Tuesday

    Next Day Delivery - £7.50

    • Orders will be delivered by FedEx
    • Full tracking details will be sent on despatch
    • Orders must be placed before 3:00pm
    • Orders placed after 3:00pm will be sent the following working day
    • Orders placed at weekends or public holidays will be sent the next working day
    Next Day Delivery Option Expected Delivery
    Monday before 3pm
    Tuesday
    Tuesday before 3pm
    Wednesday
    Wednesday before 3pm
    Thursday
    Thursday before 3pm
    Friday
    Friday before 3pm
    Saturday
    Friday after 3:00pm, Saturday and Sunday     
    Tuesday

    Click & Collect

    • Available during our opening hours 9am to 5pm Monday to Friday in Box, Wiltshire
    • Select Click & Collect, we will call or email to let you know it is ready to collect. We aim to have it ready to collect within 2 hours.
    • Go to Click & Collect for details of our location and opening hours
    • Please note there are no changing facilities

    Scottish Highlands, Isle of Man, Northern Island

    • Standard Delivery is free for orders over £30 please allow 4 to 6 working days
    • Express delivery service £3.50 - Allow 2 to 3 working days
    • Royal Mail Tracked Service
    • Signature maybe required upon receipt

    Channel Islands

    • Please select your country as Jersey or Guernsey
    • Jersey Goods and Service Tax of 5% is automatically applied
    • Guernsey zero rate tax is automatically applied
    • Standard Delivery is free for orders over £30 please allow 4 to 6 working days
    • Express delivery service £4.50 - Allow 2 to 3 working days
    • Royal Mail Tracked Service
    • Signature maybe required upon receipt

    Australasia

    Australia

    • AU $19 per delivery for orders under AU $200
    • FREE Delivery on orderes over AU $200
    • Royal Mail’s International Tracked Service - Australia Post will deliver in Australia
    • Allow 7 - 12 working days
    • Signature required upon receipt
    • Import duties and taxes are payable locally for orders over AU $500 in value.

    New Zealand

    • $19 NZ per delivery
    • Royal Mail’s International Tracked Service - NZPost will deliver in New Zealand
    • Allow 7 - 12 working days
    • Signature required upon receipt
    • Import duties and taxes are payable locally for orders over $550 NZ in value.